Operation consulting.

Managed Services.

The demands placed on a company's internal IT infrastructure are growing continuously in the current era. In order to adequately meet the increasing complexity and the resulting challenges, managed services offer a good way to relieve the workload on the company's own IT.

We define in advance the type and scope of the services that we provide as part of the managed services and that we subsequently monitor and control. We will be delighted to advise you in detail so that we can provide you with the best possible support.

Supporting complex system architectures and important business applications is one of the core tasks of Managed Services. The aim is always to ensure the smooth operation of processes in your company. In contrast to simple outsourcing, no infrastructure or personnel resources are transferred when Managed Services are taken over. This means that competencies and know-how remain within your company.

Our Managed Services are flexibly scalable and individually adaptable to your requirements. This makes them the ideal alternative to in-house operation. Your IT team can thus focus completely on your company's own, value-adding core processes, while we guarantee you professional lifecycle management of your SAP environment.


To enable you to concentrate completly on your core business, we create an actively managed system infrastructure. A service desk and personal service manager is available around the clock for all relevant services. To avoid unnecessary costs, services can be adapted to your needs on a modular basis. The result is that your internal colleagues are relieved and the focus and your added value increase.

Managed Services Level

  • First Level & 2nd Level
  • 3rd level by SME
    (Subject Matter Experts)
  • SME routing to internal competence
    center or external service provider
  • Access to Xient Solution Factory
  • Incident-based or active monitoring
  • Active performance management
  • Periodic system health checks

SME divisions with proactive

  • SAP Business Warehouse
  • SAP Analytics
  • SAP Solution Manager
  • SAP Basis Support
  • Releasemanagement
  • Patchmanagement
  • System optimization

Operational Engagement Success

  • Defined communication channels to ensure quality and success
  • Transparency through KPI reporting, number of tickets, resolution time, etc.
  • Regular operational meetings
  • Remote/on-site administration
  • Security & authorization
  • Availability and scaling individually configurable

Please contact us. We are happy to advise you.

Please contact us. We are happy to advise you.

Our project successes.

Extract of our  Success Stories

Supporting SAP BI operations and ensuring that IT processes run smoothly are part of the core tasks of Managed Services. The primary goal is to ensure the daily availability of the customer's BI systems and the smooth running of processes. A quick solution of [...]
An efficient SAP environment requires full attention and regular maintenance by absolute experts. This is exactly what Xient GmbH does for the SAP Business Warehouse system at a German automobile manufacturer. We take over the operations and maintenance for SAP Business Warehouse. As usual with complex software solutions, the [...]

Your contact.

Your contact.

Baris Kabaoglu

Head of Operation & Maintenance
operations @xient.de

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