The demands placed on a company's internal IT infrastructure are growing continuously in the current era. In order to adequately meet the increasing complexity and the resulting challenges, managed services offer a good way to relieve the workload on the company's own IT.
We define in advance the type and scope of the services that we provide as part of the managed services and that we subsequently monitor and control. We will be delighted to advise you in detail so that we can provide you with the best possible support.
Supporting complex system architectures and important business applications is one of the core tasks of Managed Services. The aim is always to ensure the smooth operation of processes in your company. In contrast to simple outsourcing, no infrastructure or personnel resources are transferred when Managed Services are taken over. This means that competencies and know-how remain within your company.
Our Managed Services are flexibly scalable and individually adaptable to your requirements. This makes them the ideal alternative to in-house operation. Your IT team can thus focus completely on your company's own, value-adding core processes, while we guarantee you professional lifecycle management of your SAP environment.
WE ENABLE YOU TO FOCUS ON THE CORE BUSINESS
To enable you to concentrate completly on your core business, we create an actively managed system infrastructure. A service desk and personal service manager is available around the clock for all relevant services. To avoid unnecessary costs, services can be adapted to your needs on a modular basis. The result is that your internal colleagues are relieved and the focus and your added value increase.
Managed Services Level
- First Level & 2nd Level
- 3rd level by SME
(Subject Matter Experts) - SME routing to internal competence
center or external service provider - Access to Xient Solution Factory
- Incident-based or active monitoring
- Active performance management
- Periodic system health checks
SME divisions with proactive
Support
- SAP Business Warehouse
- SAP Analytics
- SAP Solution Manager
- SAP Basis Support
- Releasemanagement
- Patchmanagement
- System optimization
Operational Engagement Success
- Defined communication channels to ensure quality and success
- Transparency through KPI reporting, number of tickets, resolution time, etc.
- Regular operational meetings
- Remote/on-site administration
- Security & authorization
- Availability and scaling individually configurable
Our project successes.
Extract of our Success Stories
Baris Kabaoglu
Head of Operation & Maintenance
operations
@xient.de
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